Due to the brand attributes, product connotation,
added value, after-sales service and other aspects of sanitary ware are considered to be quite close to
the home appliance industry, it is often used to compare with the home appliance industry. In recent
years, the sanitary industry has begun to absorb more and more advanced marketing concepts and practices
of other industries, such as home appliances, mainly in the following aspects:
1. From
the perspective of the degree of participation, there are more and more enterprises participating in the
end-user advertising. From the perspective of the direction of advertising, more and more attention is
paid to the advertising for the end-user, from industry magazines, newspapers to various home fashion
magazines, from giant outdoor posters beside the airport road to TV advertisements, while TV
advertisements are more from With the promotion of local TV stations to CCTV, the content of
advertisements is increasing. All sanitary brands hope to guide and cultivate consumers' cognition
and acceptance of their sanitary products by advertising to the target audience.
2.
After sales service has become a more and more important card for bathroom manufacturers compared with
the after-sales service that has been done in place in the electronic industry. The after-sales service
provided by domestic bathroom manufacturers has just begun, and there is still a lot of room to learn
from the home appliance industry. At present, the after-sales service of domestic sanitary brand depends
on dealers' self-control, so the service level is uneven. Most bathroom brands only stay at the level
of traditional commodity sales, and the concept of service is just to help installation and maintenance,
so-called "after-sales service", which has no shape A complete and mature service marketing
system is far from enough for bathroom, a professional household product. From shopping guide to
installation to maintenance, it is not familiar to ordinary consumers and can be completed by themselves.
As the bathroom products become more intelligent, the technical structure is more and more complex, and
the supporting and innovation of services are more important. It can be predicted that the era of service
economy has come, and service will become a sign of the maturity of the bathroom market. Throughout
today's bathroom market, who has the service, who can provide more added value for consumers, who
will become the real king of the market.
3. More and more professional managers are
identifying with the development space of the bathroom industry, and more and more manufacturers are also
increasingly identifying with the value brought by the cross industry professional managers, which can
not be replaced by empiricism. In recent years, senior managers have appeared in some bathroom brands The
strategic arrangement in which the professional managers from other industries work side by side. Paying
attention to training is also a potential demand for bathroom products. The specialization and
humanization of bathroom products make this kind of training very necessary. In recent years, some large
factories will invite training consultants to carry out internal marketing practical training. On the
other hand, the high cultural connotation of bathroom products also determines the higher requirements
for dealers. At present, the customer groups of bathroom dealers are relatively wall tile dealers For the
group, the education level should be higher, more delicate and professional. And the learning awareness
of dealers has also been greatly improved.